Microsoft Dynamics 365 Fundamentals consists of a series of interconnected Software as a Service apps and services. These apps and services were created by Microsoft to help customers, workers, and businesses transform. It is preferred by organizations that need to be able to scale up or down according to their requirements. While Microsoft Dynamics 365 basics includes both Enterprise Resource Planning (ERP), the MB-910 certification exam focuses on CRM capabilities.
Dynamics 365 is not a separate sales and marketing function. Instead, it offers integrated, automated, and intelligent sales, marketing, and sales capabilities that connect, prioritize and convert prospects into leads. These leads can then be converted to paying customers. It integrates with Microsoft’s 365 productivity tools to offer a seamless user and service management experience.
What is Microsoft Dynamics 365 Fundamentals MB-910 examination?
The MB-910 Exam for Microsoft Dynamics 365 Fundamentals is designed to assess your ability to explain topics like Dynamics 365 Marketing, Dynamics 365 sales, Dynamics 365 Customer Service and Dynamics 365 Field Service. It also tests your ability share features such as Project Operations and Dynamics 365 Marketing. This test covers Microsoft Dynamics 365’s capabilities and features.
Knowledge Requirements for Microsoft MB-910 Exam
Both freshmen and seasoned professionals should have a solid understanding of information technology (IT). They should also be familiar with the basics of customer involvement and business operations.
Key Benefits of Certification
Establish relationships using integrated data from LinkedIn Sales Navigator to increase productivity and facilitate collaboration.
Create connected consumer experiences to find and nurture the right leads for your company.
Personalize customer interactions to improve agent and customer experience and leverage AI-driven insights.
Service managers and technicians can build customer loyalty and trust by giving them the tools they need to deliver exceptional customer experiences on-site.
You can use Project Operations capabilities to plan your organization’s projects and ensure that the right resources are available.
Power BI lets you analyse data by creating charts, views and dashboards. You can also integrate with Microsoft Teams, Email Word, Excel, and Word.
Exam Pattern
Exam MB-910: Microsoft Dynamics 365 Foundations (CRM), will include 40-60 questions of different types, including case studies and mark review, drag-and-drop, mark review, multiple-choice and mark review. A minimum score of 700 is required in order to pass the exam (on an 800 scale). The Microsoft MB-910 exam is $99 USD plus taxes. Candidates have the option to take the exam in English.
MB-910 Course Outline
These are the topics that were covered in Microsoft Dynamics 365 Fundamentals exam (CRM MB-910):
Describe Dynamics 365 Marketing (10-15%)
This module will address questions such as identifying Dynamics 365 Marketing’s capabilities, how to target customers using segments or subscription lists, describing lead generation and qualification processes, including lead scoring, describing customer experiences, event management features, and describing marketing apps.
Describe Dynamics 365 Sales (15-20%)
This includes the qualification of leads, the opportunity management process, the quote lifecycle, some use case cases for orders, invoicing, and a description of sales forecasting tools.
Describe Dynamics 365 Customer Support (15-20%)
Customer Service components include describing cases, queues and entitlements, describing knowledge management, service-level agreements and some re
