Microsoft has created a variety of certification opportunities for everyone. These certifications are designed to help professionals adapt to changing job roles in tech. Microsoft aims to validate your skills by providing the same essence in their MB230 Microsoft Dynamic 365 Customer Service certification.
You must pass the MB 200 or MB 230 exam if you want to become a Microsoft Certified Dynamics 365 Customer Service Functional Associate.
This guide will give you the tips and tricks to prepare for the MB-230 exam. For further assistance, you can visit TestprepTraining
What is Microsoft Exam MB230?
Microsoft Dynamics 365 Customer Service certifies that you are a Microsoft Functional Consultant Associate. A Functional Consultant is responsible to perform discovery, capture requirements, engage subject matter experts, stakeholders, translate requirements, and configure the solution and applications.
The MB230 exam includes collaboration with Dynamics 365 administrators to upgrade Power platform components. This includes knowledge base and Forms Pro.
Why choose Microsoft MB230?
Microsoft MB-230 certification is highly sought after. This exam opens up new opportunities for your career in the multi-dimensional IT industry. This exam certifies that you can implement solutions using codeless extensibility, out-of-the-box capabilities, and application and service integrations.
This preparatory guide will help you get this exam into your academic record.
Objectives for MB-230
The Microsoft Certification MB-230 has these objectives:
Managing segments and lists is the first.
Configuring marketing applications is the second step.
Third, create and manage marketing pages and forms
Creating and managing marketing emails is the next step.
Management of leads is also important
Management of webinars and events is another important aspect.
Also, customer journey management
Configuring and analysing customer responses is the final step.
Target audience
This credential is for those who want to be Microsoft Dynamics 365 functional consultants with Customer Service skills.
Prerequisites
Strong applied knowledge of user needs is required for the MB 230 Customer Services Exam. A thorough understanding of cases, queue entitlements, knowledge base and visualizations, Service Level Agreements or SLAs, and Unified Service Desk is also preferred.
For the MB-230 exam, you will need to have a good understanding of the industry terminology, priorities, methods, and customer service operations.
Exam details
The Exam MB-230 consists almost 40-60 questions that must be answered in 120 minutes. The exam costs $165, but prices can vary from one place to the next. Candidates should note that the MB230 exam questions can be taken in multiple formats, including multiple choice, multiple selection, case studies, and fill in the gaps.
Exam MB-230 can be taken in English. Register with Microsoft to create an account and take the exam online. There are no prerequisites to take the exam. To pass the exam, you must score at least 700 points on a scale from 1000.
Exam NameMicrosoft Dynamics 365 for Customer ServiceExam CodeMB230Exam Duration120 minExam FormatMultiple Choice and Multi-Response QuestionsExam TypeMicrosoft Dynamics 365Number of Questions40-60questionsEligibility/Pre-RequisiteNILExam Fee$165 USDExam LanguageEnglishPass Score700 (on a scale of 1-1000)Available Attempts
You can only take the exam five times in a year. After 12 months, the eligibility for the exam is over. If you fail to clear the exam on the first attempt, you will need to wait at most one day before you can attempt the second.
Course Outline for MB-230 Exam
This exam’s Course Outline is available here
