Technical expertise is often the top priority when it comes to training. However, project management best practices and improved processes are often overlooked. IT departments must constantly improve their processes to provide more business value and efficient services. ITIL, CBAP and PMP are all useful here.
These best practices systems are important because while the goals are easy to define, they are more difficult to achieve.
* Lower delivery costs, but increase the value of the service.
• Increase customer satisfaction while staying aligned with your business’ needs.
* Provide flexible and balanced service, while increasing productivity
* Services that are well-designed for current requirements, but flexible enough to adapt to future needs.
Asurvey by Iron Mountain5,500 companies revealed that most companies are unhappy with the way their core processes work, even though they have programs to manage information. 90% of respondents believe process efficiency is essential to the success of their business and overall goals. However, 93% of respondents were unhappy with their business support processes and are actively working to improve them.
Five Components of an efficient IT department: ITIL, Business Analysis and Project Management, Six Sigma, Six Sigma, and IT Management
Many organizations recognize the importance of each component in improving the quality and efficiency of IT services. Although each approach is unique and can be used in isolation, they all use a system of best practice to optimize business processes.
Information Technology Infrastructure Library (r) (ITIL r) focuses on best practices and frameworks for IT service management to give organizations a comprehensive set guidelines for IT.
Certified Business Analysis Professional (CBAP), which focuses on identifying, analyzing and solving business problems, provides organizations with a comprehensive set best practices and guidelines for IT. CBAPs identify the business needs of clients and other stakeholders in order to find solutions to problems. They are responsible for the development and management of requirements and act as a link between the client, stakeholders, and the solution team.
Project Management Professionals (PMP(r)) are responsible for executing tasks and producing deliverables that help achieve the project objectives of an organisation. PMPs are responsible to communicate, including status reporting, risk management and escalation of problems that cannot be resolved within the team. They also ensure that the project is delivered on time, within budget, and within the scope.
Six Sigma assesses which processes are most important for a business and continuously monitors and improves them. Six Sigma professionals improve quality and reduce operating costs by ensuring consistency in processes. Six Sigma Lean Six Sigma refers to the relentless and consistent reduction of waste (Six Sigma), and variation (Lean) in critical processes within an organization that have an impact on revenues and costs as well as stakeholder satisfaction. It can be used in both manufacturing and services industries to reduce defects, overproduction and wait time, inventory, processing, and other issues.
Information Technology Management & Leadership Certifications ITMLP(c), & ITMLE (c)) are focused on strategic and tactical best practice for IT management and leadership. This maximizes IT management bench strength and employee retention, as well as organizational productivity. The ITMLP and ITMLE advanced certifications provide IT managers with the solid foundation they need to be able to offer superior IT competitive advantages.
NHSoCal is offering a limited-time offer: Buy Two Classes Full Price and Get One Free The eligible courses include the following: ITIL, Six Sigma Six Sigma, CBAP, IT Management, and ITIL. *Please see the full terms and conditions here. All courses must be ordered by September 30, 2015 and delivered by November 30, 2015. You cannot combine any offer.
Contact New Horizons of Southern California if you have any questions about how to implement these practices in your IT department to maximize efficiency or to determine the best training solution for your team.
Good things come in threesBuy 2, Get 1 on Business of IT Training…Buy 2, Get 1 – Eligible coursesView all Eligible Courses & Terms and Conditions here